How Can We Help?
Fast, friendly support for drivers and fleet managers
Support Categories
🔧
Device & Setup
- ›OBD-II device setup
- ›Connectivity issues
- ›Device not powering on
- ›App installation problems
⚠️
Alerts & Diagnostics
- ›Understanding alerts
- ›False alert reports
- ›Missing health reports
- ›Data sync issues
🔧
Mechanic Booking
- ›Finding mechanics
- ›Quote comparison
- ›Booking appointments
- ›Service history
💳
Billing & Subscription
- ›Payment methods
- ›Subscription plans
- ›Cancellation
- ›Refund policies
👤
Account Issues
- ›Password reset
- ›Account recovery
- ›Privacy settings
- ›Vehicle management
💬
General Questions
- ›Feature overview
- ›Compatibility
- ›Data usage
- ›Other inquiries
Support Availability
24/7
Live Chat Available
Instant responses to urgent issues
2 Hours
Email Response
Mon-Fri 9am-6pm EST
1 Day
Ticket Resolution
Average response time
Common Issues & Solutions
❓ Device won't connect to app
Ensure Bluetooth is enabled on your phone
Restart both the device and your phone
Move closer to the device (within 10 feet)
Check that the device LED is blinking blue
Update the GikMobil app to latest version
❓ No health data showing
Allow 24-48 hours for initial baseline
Make sure you've driven at least 10 miles
Check internet connection on your phone
Try refreshing the app
Check if your vehicle is OBD-II compatible
❓ Payment method rejected
Verify billing address matches card details
Check card expiration date
Try a different payment method
Contact your bank about transaction blocks
Clear app cache and retry
❓ Too many false alerts
Let the AI learn for 2-3 weeks first
Mark false alerts so AI can improve
Check for recent vehicle modifications
Verify OBD-II connection is secure
Contact support with specific alert details
Still having issues? Our support team is ready to help.